Plant Operations Call Center

The Plant Operations Call Center (POCC) is the communications hub of Plant Operations and the front line communications with campus departments. The POCC partnering with Housing Maintenance and Parking Maintenance dispatches after hours emergencies for their properties as well. Work Orders are initiated, dispatched, coordinated, and tracked through our computerized Facilities Management System. Inquiries on any Plant Work Order can be followed up on by calling the Call Center at 647-2059, emailing POCC (get address) (38.107.179.224) or view directly in our Facilities Management System (unique name and kerberos password required).

Work Orders can be obtained through one of the following:

• Phone @ 647-2059
• Web Forms (direct link to FMS system)
  https://services.plantops.umich.edu/Default.aspx?form=general (General Fund)
  https://services.plantops.umich.edu/Default.aspx?form=nongeneral (Non General Fund)
  https://services.plantops.umich.edu/Default.aspx?form=estimate (Estimate Req)
  
• Fax @ 763-2932
  http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.pdf
• Walk-in Customers @ POCC

Note – All requests for North and Medical Campus buildings should be submitted using the online forms due to process in Plant Operations North Campus and Health Science Regions

A Work Order number will be provided for future reference in tracking of the job. If submitting online, a customer request number will be assigned and when POCC processes the request the customer is notified of the work order number.

For clarification on our services and customer pay vs. general fund items please view our service guide.

Contact Information

(734) 647-2059 - Phone (24 hours/7 days)
(734) 763-2932 – Fax
POCC (get address) (38.107.179.224)
326 E. Hoover
Ann Arbor, MI 48109-1002
Click here to view a map ( Adobe PDF Reader )