Custodial Services Process Improvement Team (CSPIT)

The Custodial Services Process Improvement Team (CSPIT) led by Lou Cruzen, of the College of Engineering and facilitated by Catherine Lilly, Business and Finance was responsible to the FUN Steering Committee and Rich Robben, Director, Plant Operations. The overall goal of the CSPIT team was to improve the delivery of cleaning services to University units, and increase satisfaction of Building Services’ customers.

The CSPIT was charged to share experiences, discuss and analyze data, formulate opinions and conclude by delivering prioritized recommendations for improvement. The team met weekly from 7:30- 9AM for 9 sessions from April 7 to June 2 with minutes shared between meetings. With the exception of May 26, at least 90% of the team members were in attendance.

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